For instructions on how to make a complaint, please refer to the 'What to do if you have any concerns about our services' section of our Financial Services Guide which can be found at www.sensibly.com.au/fsg
We aim to resolve all complaints received within 30 days of the compliant being received. If you are not satisfied with our response, you may lodge a complaint with Australian Financial Complaints Authority (AFCA) by contacting them on 1800 931 678 (free call).